SLOT OPERATIONS SHIFT MANAGER

JOB DESCRIPTION:
Summary: Responsible for the day to day operation and direct supervision of slot department during the assigned shift. Approve slot jackpots and fills. Monitor slot activity. Ensure staff is providing outstanding guest service. Handle any escalated guest and/or employee concerns. Safeguard company assets. Ensure department is following all gaming regulations and company policies and procedures.
Essential Functions:
• Responsible for the hiring, training, developing, promoting, measuring performance, disciplining and scheduling of assigned shift staff
• Ensure staff is performing their duties in compliance and within gaming and department guidelines
• Develops and implements plans to ensure effective use of labor
• Maintain positive working relationship with other departments
• Work in conjunction with security and surveillance to detect any floor, employee, or customer irregularities
• Approve slot jackpots and fills
• Work calmly and professionally in busy work environment while effectively multi-tasking
• Assist with escalated guest and/or employee issues
• Performs other duties as assigned

JOB REQUIREMENTS:
Qualifications/Requirements:
• Minimum three years management experience within a slot gaming operation
• Understanding of and experience complying with gaming regulations, both operations and technical standards
• Working current knowledge of the various slot and video games, technology and equipment found on the casino floor
• Working knowledge of documentation required in transactions including jackpots, hopper fills, ticket voucher redemptions, title 31, dispatch logs, machine entries, and machine repairs
• Ability to operate equipment such as an adding machine, two-way radios, handheld voucher scanners, and any other specific tools required of the trade
• Efficient using computers, including but not limited to Word and Excel
• Ability to accurately add, subtract, multiply and divide using whole numbers, common fractions and decimals
• Accurate money handling and documentation skills
• Excellent guest service skills
• Present a professional appearance
• Ability to effectively communicate in small and large group situations, as well as one-on-one
• Ability to effectively communicate in English, both written and verbal
• 21 years of age or older
• High school diploma or equivalent
Required Work Cards
• Gaming
• Alcohol Awareness
Physical Requirements
• Continuously walking and/or standing and working indoors (more than 50% of the time)
• Occasionally sitting at a desk or table
• Lifting/pushing/pulling/carrying up to 40 lbs
• Bending, kneeling, climbing and using chemical agents (up to approx 25% of the time)
• Work for sustained periods of time maintaining concentrated attention to detail
• Hearing, vision (including peripheral), speech and literacy (critical)
• Ability to work in a smoky, noisy environment with bright lights, some dust, & hot and cold temperatures
• Ability to communicate vocally utilizing portable radios and telephones (critical)