Las Vegas Sands Corp.
Position Overview:
The primary responsibility of the Director – Cage is to direct all department operations for the Casino Cage. All duties are to be performed in accordance with departmental and The Venetian and The Palazzo Resort Hotel Casino’s policies, practices, and procedures.
Essential Duties & Responsibilities:
Key ResponsibilitiesWorks closely with gaming personnel in providing cage assistance.
Manages the customer queuing to maintain efficiency.
Strives to offer the highest quality customer service at all times.
Trains and retrains staff as needed on policies and procedures, customer service, and NGCB MICS/Regulations.
Assist in the periodic review, update and implementation of compliance programs (e.g. Code of Conduct, FCPA, OFAC etc.) including training
Oversees pit clerks and their performance on the casino floor.
Stays updated on all Title 31 financial/reporting regulatory requirements.
Maintains marker bank, minimum bankroll, CTR’s, MTL’s, and other related financial controls.
Works closely with credit in monitoring customer credit lines and collections.
Works closely with casino marketing in servicing customers with all transactions (i.e., cheque redemption, markers, allowance/discount forms, , jackpots/paid outs, etc.)
Supports special events with all event related needs (i.e., prize distribution, etc.)
Responds to all guest survey issues in an efficient and effective manner.
Responds to all complaints and internal audit report issues immediately.
Effectively controls costs in the areas of: payroll, operating expenses and inventory levelsManages the development of casino cage operations to be more effective.
Focuses on team member survey to make sure all current staff needs are addressed.
Builds positive culture in casino cage operations and related areas to meet Venetian | Palazzo standards.
Provides input into and executes strategic plan for assigned department(s) consistent with the strategic vision of the division and The Venetian and The Palazzo.
Provides input and direction in the development and monitoring of fiscal budgets, division operations and marketing strategies to produce both short term and long-term profitability for The Venetian and The Palazzo.
Provides input into and executes the development, implementation, and measurement of guest service standards within assigned department(s) consistent with the company’s core service standards and brand attributes.
Participates in the research, development, evaluation and implementation of new products, services, technology and processes to ensure The Venetian’s competitive position and in anticipation of changing customer needs within the dynamic hospitality/gaming environment.
Directs Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
Performs additional duties as directed by senior management.
Additional Duties & Responsibilities:
Key ProcessesManage staff and organize department functions in accordance with company guidelines
Delegate tasks and department assignments or projects, meeting deadlines related to those assignments
Focus on achieving the goals or objectives of the department using available resources (staff and budgetary)
Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality
Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures
Consistent and regular attendance is an essential function of this job
Performs other related duties as assigned
Additional Duties & Responsibilities:
Additional Duties & Responsibilities:
Minimum Qualifications:
21 years of age
Proof of authorization/eligibility to work in the United States
High school Diploma or equivalent
Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form
Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards
Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards
Work varied shifts, including weekends and holidays
5 to 7 years casino cage experience with major resort casino required
Previous experience with a 4 star resort preferred
Must be able to obtain and maintain gaming registration
Must be able to obtain an alcohol awareness card
Extensive knowledge of Title 31, OFAC, FCPA, ACP and NGCB and MICS/Regulations required
Work in a fast-paced, busy, and somewhat stressful environment
Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction
Be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property
Physical Requirements:
Ability to lift or carry a minimum of 75 pounds unassisted in the performance of specific tasks assigned
Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives
Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner
Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
To apply for this job please visit careers.sands.com.
