Hakkasan Group
ESSENTIAL FUNCTIONS
Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with Company expectations
Focus on succession management, training and, development of all employees
Delegate responsibility to the management team as needed and enforce existing policy consistently
Oversee and participate in the hiring, training, supervision, management, coaching, counseling, and evaluation of all members of the restaurant team
Oversee the weekly schedule and payroll for the hourly and management staff, conduct pre-shift meetings, and assist team members with any inquiries
Develop and implement operating standards, policies, and procedures to be followed by the management team
Excellent communication skills required, both verbally and in writing, to provide clear direction to the management and service teams
Assign and instruct the employees and managers in the details of their work; observe performance and encourage improvement where necessary
Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information
Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the management team and other Hakkasan employees
Interact with all department personnel and restaurant staff as needed
Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams
Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations
Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed
Develop and implement cost-saving and profit-enhancing measures
Maintain positive and professional relations with vendors, managing vendor interaction on property with our staff
Monitor guest satisfaction on all levels, including social media platforms
Ensure health, safety, and sanitation requirements are in compliance with the Department of Health, OSHA, and any city or state agencies such as the Department of Buildings and the Fire Department
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Participate in the development of the annual budget for the entire restaurant; develop short- and long-term financial operating plans
Attend mandatory meetings including divisional meetings, executive meetings, and staff meetings
Participate in community events and ensure corporate social responsibility goals are met
Utilize traditional software programs such as OpenTable, Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, and any department-specific systems in use
Keep work area clean and organized
Ensure confidential documents are kept in a secured area
Properly dispose of confidential documents containing any personally identifiable information via shredding or pulverization
Complete other duties as assigned by the General Manager
Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
Maximize restaurant profitability, implementing effective controls of departmental processes and prime (food & labor) costs
Monitor the restaurant’s budget to ensure efficient operations, including revenue and labor expense control
Maintain compliance with policies and procedures, as well as city, state, and federal laws
OTHER DUTIES
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the restaurant. Employees must demonstrate working knowledge of service standards at all times. Regular attendance in conformance with these standards, which may be established by the company from time to time, is essential to successful performance in this position. Employees are expected to assimilate into company culture by understanding, supporting, and participating in all elements. This entails awareness of and constant compliance with necessary operational policies, including:
Health and Safety
Food Hygiene
Maintenance
Emergency Procedures
Liquor License Requirements
SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Expert knowledge of restaurant operations including food, beverage, service techniques, and guest interaction
Above average skill in math and algebraic equations using percentages
Ability to walk, stand, and/or bend continuously to perform essential job functions
Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve problems
Ability to work under pressure and deal with stressful situations during busy periods
Ability to access and accurately input information using a moderately complex computer system
QUALIFICATION STANDARDS
EDUCATION
Four-year college degree from an accredited institution (or equivalent) required.
EXPERIENCE
At least five years of restaurant management experience required in an upscale restaurant.
LICENSES OR CERTIFICATES
Health Card in accordance with SNHD, Alcohol Awareness Card, Non-Gaming Sheriff’s Card, Qualifying certificate in food protection a plus; CPR certification a plus.
GROOMING/UNIFORMS
All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained as part of the orientation process and are detailed within the employee handbook.
OTHER
Must be able to understand and communicate in English. Additional language ability preferred. Individual must meet minimum age requirements of jurisdiction. Must have thorough knowledge of dining room and service procedures or functions.
To apply for this job please visit workforcenow.adp.com.
